FAQs

 Sourcing Items

Can you obtain items that aren't listed on the website ?

Yes, kindly provide us with the model and size, and we will make every effort to promptly acquire it for you.

Size 

Can you help me find the right sizing? 

Yes, any questions regarding the size of the models sold, do not hesitate to contact our team via the chat or at support@unatelier.store.   

I wear a half size but I only see whole sizes should I go up or down to the nearest whole size?

If you wear a half size you should go UP to the nearest whole size.

I couldn't find my size here. Is it possible to acquire it?

Kindly provide us with the model and size, and we will make every effort to promptly acquire it for you.

About us

Do you have a shop or showroom ?

We are currently in the process of developing one; it's not available just yet.

Where are you located ?

We operate exclusively online, without a brick-and-mortar storefront. Our warehouses are strategically positioned in Italy, France, and Spain.

What does Un Atelier mean?

"Un Atelier" is a French term that translates to "A workshop".

 

 

Payment Method

What payment methods are accepted ?

Shop Pay, Google Pay, Meta Pay, PayPal, Apple Pay, Visa, MasterCard, American Express, Discover, JCB, Diner's Club and Gift Cards.   

 

Shipping and delivery

How long is processing ?

Processing times can range from 0 to 11 days.

How can I track my order?

Once your package has been shipped, you will receive an email or text message containing the tracking number of your order.

 

Exchanges and Returns

Can I return or exchange an item ?

We will accept requests for returns & exchanges within 2 days of delivery. If accepted, Item(s) should be shipped within 4 days. Item(s) must show no signs of wear and be in it’s original packaging. To submit a request please contact us with your order number and a detailed description (with pictures of the item(s) to review) at support@unatelier.store.